How do we get support on the OxFlow service?
OxFlow clients have three methods for getting support on the service or for changes and new features: We also offer a general admission monthly Zoom… Read More »
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Oxflow FAQ
What if our data is not ready or clean enough?
Data is never clean enough. We work with our clients to identify actionable incremental steps to take and always keep in mind that there is… Read More »
How are new automation needs handled?
We charge a flat rate of $1,500 for any new automation. That flat fee includes up to 10 hours of consulting to define and implement… Read More »
How are changes to APIs handled?
Vendors control their APIs. Most vendors publish a “Version Life Cycle” (here is Airflow’s) which gives you visibility into which release versions will be live… Read More »
What happens to our code if we cancel the service?
We give it all to you. We maintain all DAG code in a Github repository. When you cancel the service we add you to your… Read More »
How is this service billed?
We charge a fixed annual flat fee for the core automation service (billed at sign-up) which includes an initial 5 hour design/build engagement and gets… Read More »
Do you offer any guidance for design and change management of automations?
Yes. Onboarding of a new client involves 10 or more hours of listening to the business needs, assessing the technical requirements, and also guiding clients… Read More »
How frequently can an OxFlow job run?
OxFlow tasks can happen as often as every minute. This frequency is a decision that gets made based on a few important considerations:
What are some example use cases for OxFlow?
OxFlow task automation can take many forms, from simple to complex. Here we’ve listed a few examples:
Messaging, Notifications and Monitoring
The OxFlow task automation system is monitored by a combination of systems plus our support team. We provide two types of monitoring and related messaging:… Read More »